How will the Coronavirus affect my order?
Due to reduced staffing across UK and international postal services, and a reduction in airfreight services, items are taking a little longer to be delivered. Here’s how your order may be affected:
- orders within the UK could take up to 7 days. However we’re now sending wrapping paper and larger orders by courier to ensure items are delivered within 3-5 days.
- orders to Europe can take up to 2-3 weeks. Where possible larger orders will be sent by courier to ensure a faster delivery of around 3-7 days.
- orders to all other destinations including the USA and Canada are taking up to 4 weeks. Where possible we are sending orders by courier bringing deliveries down to approximately 7 days
I’m an artist/illustrator/designer – how do I submit work to be considered for a feature on your site, or a product collaboration?
We always enjoy hearing from creatives and discovering new projects. Please send us a brief description of what you do and a range of images to email@example.com. However, we receive a lot of submissions, so unfortunately we’re not able to reply to everyone personally, but we do look at everything that’s sent and will be in touch if there’s an opportunity to share your work.
I’m a writer or photographer – who should I get in touch with about potentially working with you?
Please send a brief description of what you do and some examples of your work to our editor firstname.lastname@example.org.
Do you accept applications for interns?
We don’t currently have an intern programme, but if a job opportunity comes up at the studio we’ll advertise through our social media.
I’m a retailer and would like to stock your cards/products in my shop. How can I get more information?
We are always happy to hear from new retailers. You can find out more information and a link to our current wholesale catalogue HERE.
I’ve bought something from your shop – how do you send out your orders?
Orders are normally dispatched within 24hrs (or the next working day, if you’ve ordered over the weekend). Within the UK orders are sent by 1st Class Royal Mail or by courier (normally UPS), depending on the size of the order, and international orders are all sent by Air Mail.
How long will my order take to arrive?
UK: 2-4 working days
EU: 7-10 working days
International: 10-14 working days
Why do you need my contact telephone number?
We ask for your telephone number in case we need to send your order using a courier service, as they typically need this in case they need to get in touch about your delivery. Please be assured we will not pass on your details to any third parties, and will only contact you by telephone if entirely necessary.
Why is international shipping so expensive?
Unfortunately sending goods by airmail from the UK is expensive, but please be assured we always do our best to find the most cost effective and efficient way to get your goods to you. And if we find that you've paid too much postage we'll refund you.
How can I contact you about my order?
If you have any questions about your order please email us at email@example.com and we'll reply as soon as possible.
Do you accept returns?
We are only able to accept returns on faulty items or items delivered damaged. If there’s a problem with your order please get in touch with us at firstname.lastname@example.org as soon as possible to discuss this, and we’ll help with your return.