FREQUENTLY ASKED QUESTIONS
I’m an artist/illustrator/designer – how do I submit work to be considered for a feature on your site, or a product collaboration?
We always enjoy hearing from creatives and discovering new projects. Please send us a brief description of what you do and a range of images to email@example.com. However, we receive a lot of submissions, so unfortunately we’re not able to reply to everyone personally, but we do look at everything that’s sent and will be in touch if there’s an opportunity to share your work.
I’m a writer or photographer – who should I get in touch with about potentially working with you?
Please send a brief description of what you do and some examples of your work to our editor firstname.lastname@example.org.
Do you accept applications for interns?
We don’t currently have an intern programme, but if a job opportunity comes up at the studio we’ll advertise through our social media and newsletter.
I’m a retailer and would like to stock your cards/products in my shop. How can I get more information?
We are always happy to hear from new retailers. You can find out more information and a link to our current wholesale catalogue HERE.
I’ve bought something from your shop – how do you send out your orders?
Information about shipping and returns is on our Deliveries & Returns page HERE.
How long will my order take to arrive?
UK: 2-4 working days
EU: 7-10 working days
International: 10-14 working days
For more detailed information visit our Deliveries & Returns page.
Why do you need my contact telephone number?
We ask for your telephone number in case we send your order using a courier service, because they may need to contact you about your delivery. Please be assured we will not pass on your details to any third parties, and will only contact you by telephone if absolutely necessary.
How can I contact you about my order?
If you have any questions about your order please email us at email@example.com and we'll reply as soon as possible.
How do I return an item?
Visit our Deliveries & Returns page for information on how to return an item.
Can I collect my order from your studio?
All orders are fulfilled from our warehouse in Oxfordshire, and we are unable to offer collection from either our warehouse or our London studio.
Do I have to pay customs or import charges?
Deliveries to customers outside the UK may be subject to sales tax or VAT when they arrive in the destination country. There may also be additional customs processing charges from the courier company.
You are responsible for paying customs and import charges, and we have no control over them.
We are not currently part of the IOSS scheme for deliveries to the EU. We hope to join it next year.