DELIVERY & RETURNS


Recommended last order dates for Christmas delivery

** Royal Mail workers are currently planning strike action during the festive period. You can read the latest updates here: www.royalmail.com/latest-news **

UK

UK Standard Delivery (Royal Mail): Monday 19 December

UK Express Shipping (Royal Mail Special Delivery): Wednesday 21 December

Australia and New Zealand
Wednesday 30 November

Belgium, France, Luxembourg
Monday 12 December

Rest of Europe, Canada, USA
Thursday 8 December

Please note, these dates are a guideline only, and do not include any additional time for international customs clearance for non-UK deliveries.

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UK DELIVERY

We aim to dispatch your order within 1-2 working days. Your order should arrive in 2-4 working days. During busy periods dispatch and delivery could take longer.

Please email orders@wrapmagazine.com if your order is urgent and we will try and ensure it is dispatched as a priority, or choose Express Shipping at the checkout.

Your order will be shipped by Royal Mail 1st Class or by courier depending on its weight and size.

The weight and size of your parcel will be calculated automatically at the checkout.


UK Free Delivery

Orders £35 and over

FREE


UK Standard Delivery

Small

£2.50

Medium

£3.75

Large

£4.25

X-Large

£4.95


UK Express Delivery

UPS Express Shipping | Order before 12pm for same day dispatch

£8.00



EUROPE DELIVERY

We aim to dispatch your order in 1-2 working days. Your order should arrive in 7-10 working days. During busy periods this could take longer.


Your order will be shipping by courier or Royal Mail/your local delivery service. The weight and size of your parcel will be calculated automatically at the checkout.



Brexit information


Your order may be subject to local sales tax or VAT when it arrives in your country. You will be responsible for paying this fee. Please note that some courier companies charge an additional customs processing fee. This is also your responsibility, and we have no control over it.


We are not currently part of the IOSS scheme for deliveries to the EU. We hope to join it in 2022.


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REST OF WORLD DELIVERY

We aim to dispatch your order within 1-2 working day. Your order should arrive in 10-14 working days, but during busy periods this will take longer.


Your order will be shipped by courier or Royal Mail and your local delivery service.


The weight/size of your parcel will be calculated automatically at the checkout.


Your order may be subject to local sales tax or VAT when it arrives in your country. You will be responsible for paying this fee. Please note that some courier companies charge an additional customs processing fee. This is also your responsibility, and we have no control over it.


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RETURNS


How do I return an item?

Items can be returned, in their original packaging, in a resaleable condition, within 28 days of receipt of your order.


Please email orders@wrapmagazine.com to process your return.


You can post your return to:

Wrap Magazine (Returns)

Unit D3, New Yatt Business Centre,
Kite Lane,
New Yatt,
Oxford, OX29 6TJ


Make sure to include a note with your order number and name in the package, or we will not be able to refund you. You will be responsible for paying the return postage cost.


We recommend using a tracked or signed for delivery method to ensure your item arrives safely.


Can I exchange an item?

We are happy to accept exchanges on items, in their original packaging, in a resaleable condition, within 28 days of receipt of your order. Please email us to arrange your exchange: orders@wrapmagazine.com


I have received a faulty or incorrect item

Email orders@wrapmagazine.com and we will help. Please include a photo if possible.